ET99 Privacy Policy

1. Introduction & Scope

ET99 (et99.onl) is a trusted online gaming platform serving millions of players across Bangladesh with a safe and entertaining gaming experience. This Privacy Policy explains how ET99 collects your personal information, why we collect it, and how we keep it secure.

This policy applies to ET99's website, mobile app, and all related services. By using our platform, you agree to this Privacy Policy. You must be 18 or older — we do not knowingly collect data from minors.

If you have any questions after reading this policy, don't hesitate to reach out to our support team. We're always here to help.

2. What Information We Collect

ET99 collects three types of information: data you provide directly, data collected automatically, and data received from third parties. Details are outlined below:

3. How We Use Your Information

ET99 is fully transparent about how your data is used. We only use your information for specific, legitimate purposes, as detailed below:

• Account Management: Your data is used to create, manage, and secure your account.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Identity Verification: Your information is used to verify your identity during the KYC process.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: Our support team uses your information to resolve your issues.
• Legal Obligations: To meet regulatory compliance requirements.
• Promotional Communications: To send you offers and bonus updates with your consent.

4. Cookies & Tracking Technologies

ET99 uses cookies and similar tracking technologies on its website and app to improve your browsing experience and keep the platform secure.

• Essential Cookies: Essential for login sessions and security — disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to understand which parts of the site are most frequently visited.
• Functionality Cookies: Remembers your preferences and language settings.
• Analytics Cookies: To analyze user behavior and enhance the platform.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of some ET99 services.

5. Data Sharing & Disclosure Policy

ET99 never sells or rents your personal data to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• Payment Providers: To process transactions with payment partners such as bKash, Nagad, and Rocket.
• KYC Services: With approved identity verification service providers.
• Legal Obligations: Upon receipt of a valid order from a court or regulatory authority.
• Fraud Prevention: With fraud detection services, as needed.
• Business Transfer: In the event that ET99 undergoes an acquisition or merger.

6. Data Retention Period

ET99 does not retain your data longer than necessary. As a general policy:

• Active account data is retained for as long as the account remains open.
• After account closure, data may be retained for up to 5 years as required by law.
• Financial transaction records are retained long-term in accordance with regulatory requirements.
• Marketing data is deleted as soon as you withdraw your consent.
• Gaming session logs are generally retained for up to 12 months.

7. Your Rights

Under ET99's Privacy Policy, you have several important rights regarding your personal data. We are committed to upholding each of these rights:

• Right to Know: You may request a summary of what data we hold about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to legal obligations.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Data Portability: You have the right to receive a copy of your data.
• Right to Object: You may object to the use of your data for marketing or analytics purposes.

To exercise any of the above rights, contact our support team. We typically respond within 30 days.

8. Data Security Measures

ET99 employs industry-leading technology to protect your data. Our security infrastructure is continuously monitored and updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Option to enable 2FA for additional account security.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Data Minimization: We never collect more data than is necessary.

9. Third-Party Services & Links

ET99's platform integrates certain third-party services that help us operate. These services have their own privacy policies and operate independently.

• Payment processing partners (bKash, Nagad, Rocket).
• Identity verification (KYC) service providers.
• Game developers and content providers.
• Analytics and performance monitoring services.
• Customer service software providers.

These third parties only receive the information necessary to perform their specific tasks. They operate under strict data protection agreements with ET99.

10. Contact & Complaints Process

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team will address your request as promptly as possible.

• Email: [email protected]
• Live Chat: Available 24/7 on the ET99 platform.
• Response time: typically within 24–72 hours.

To learn more about ET99's Privacy Policy, please visit our Terms and Conditions See this page as well.