Safe Gaming Policy

At ET99 Responsible Gaming

Entertainment is meant to be enjoyable — but that enjoyment should never become a burden. ET99 believes responsible gaming is part of a happy, healthy lifestyle. Use our tools and guidelines to play safely.

18+ Age Requirement
6 Safety Tool
24/7 Support Available

Important: Gambling is for entertainment only. If you feel gaming is having a negative impact on your life, please contact support immediately.

What Is Responsible Gaming and Why Does It Matter


Responsible gaming at ET99 means treating gaming as a form of entertainment — not a source of income or a solution to personal problems. Millions of gamers across Bangladesh enjoy slots, betting, and fish games on ET99 every day. We want every user to enjoy that experience in a healthy, controlled way.

The truth is, gaming does not affect everyone the same way. Some people end up spending more time or money than they intended — often without realizing it. That is why ET99 provides specific tools and guidelines to help every player set their own limits.

Responsible gaming is not a sign of weakness — it's the mark of a smart player. ET99 believes gaming should be a source of joy, not stress.

When registering at ET99, you can set your own deposit limits, session time limits, and wager amounts right from the start.

How to Recognize Problem Gaming


Ask yourself the questions below. If you answer "yes" to more than three, please consider seeking help:

  • Do you keep coming back to try to recover money you've lost?
  • Do you hide your gaming from family or friends?
  • Do you want to stop gaming but find you can't?
  • Are you spending household money on gaming?
  • Do you feel restless or irritable when you can't game?
  • Is gaming having a negative impact on your work, studies, or relationships?
  • Do you find yourself wanting to place bigger and bigger bets to win?
  • Are you prioritising gaming over sleep, meals, or your health?

Remember — asking for help takes courage. The ET99 support team is ready to assist you with complete confidentiality.

ET99's Responsible Gaming Policy


ET99 places user protection above all else. The following policies are strictly followed to ensure responsible gaming on our platform:

  • Age Verification: To create an account at ET99, you must be 18 years of age or older. This is strictly verified during the KYC process.
  • Transparent Information: The potential risks, RTP, and statistics for every game are displayed clearly.
  • Responsible Advertising: No ET99 advertisement presents gaming as a guaranteed way to earn money.
  • Minor Protection: Strong technical safeguards are in place to prevent access by minors.
  • Active Monitoring: Our team regularly monitors unusual gaming patterns and will alert users when necessary.
  • Easy Account Closure: You can temporarily or permanently close your account at any time.

Practical Tips for Safe Gaming


Follow the tips below for responsible gaming at ET99. They may seem simple, but they make a big difference over time:

1
Set Your Budget Before You Play

Before you start, decide the maximum amount in BDT you are willing to spend. Once that amount is gone, stop for the day — don't make another deposit chasing a win.

2
Stick to Your Time Limits

Decide in advance how long you will play each day or per session. Use ET99's session timer and the platform will remind you when your time is up.

3
Accept Losses as Part of the Game

Keep in mind that gaming is entirely based on chance. Placing more bets to recover lost money is never the right decision. Each bet is independent and has no connection to the one before it.

4
Take Regular Breaks

Long sessions can cloud your judgement and impair decision-making. Take at least a 10-minute break every hour — drink some water, stretch, and step away from the screen.

5
Don't play when emotions are running high

Never game when you are angry, frustrated, or under the influence of alcohol. Your judgment is impaired in these states, and the risk of greater losses increases significantly.

6
Keep other forms of entertainment in your life

Make sure gaming isn't your only form of entertainment. Reading, spending time with friends, or physical activity are just as important.

Frequently Asked Questions (FAQ)


Go to your account settings and click on the "Responsible Gaming" option. From there, you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. To increase a limit, a 48-hour cooling period applies.

Activating Self-Exclusion locks your account for a set period — you will not be able to log in or make any deposits. You can choose a minimum period of 7 days or opt for a permanent exclusion. Your account cannot be unlocked during an active self-exclusion period.

Yes. If you believe a family member is underage or struggling with a gaming addiction, contact our support team directly. We will review their account and take the necessary steps. You can also install third-party parental control software on your own device.

A Reality Check is an automated pop-up message that reminds you at set intervals how long you have been playing and the total amount you have wagered. It can be set to appear every 30 minutes, 1 hour, or 2 hours, and can be easily enabled from your account settings.

Beyond ET99's support team, you can also reach out to the national mental health helpline or a local counsellor. In Bangladesh, Kaan Pete Roi (01779-554391) and the Kiran Helpline (1800-599-0019) offer professional support. ET99 is fully committed to the mental well-being of its users.

Core Principles


  • For users aged 18+ only
  • Never play with borrowed money
  • Never assume a win is guaranteed
  • Avoid gaming when you are under stress
  • Take Regular Breaks
  • Do not hesitate to ask for help

Support Contact


Our support team is always here for you, whatever the issue.

Live Chat — Available 24/7
Response time: within 1 hour

All your information is kept completely confidential.

Our Safety Tools

To promote responsible gaming at ET99, we provide six powerful tools — each manageable directly from your account.

Deposit Limit

Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately; increasing one requires a 48-hour wait.

Session Timer

Set a maximum session length for yourself. When time is up, ET99 will automatically log you out to prevent you from playing longer than intended.

Reality Check

Pop-up notifications appear at set intervals showing how long you've been playing and how much you've wagered. These small reminders help you avoid costly mistakes.

Cooling-Off Period

Put your account on a temporary break for 1 day to 6 weeks. During this time, no bets or deposits can be made — giving you the space to clear your head.

Self-Exclusion

For a long-term break, close your account for anywhere from 6 months to 5 years, or permanently. During this period, the account cannot be reopened under any circumstances.

Gaming History

View your full betting, win/loss, and deposit history. Understanding your own patterns makes it much easier to make informed decisions.

Play Responsibly, Stay Happy

Safe Gaming at ET99 Get Started Today

Use our responsible gaming tools to set your own boundaries. ET99 is always by your side, committed to ensuring a safe and enjoyable gaming experience.

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